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General
Account
Deliverability
Formatting Messages
Sending with Mailshake
Lead Catcher
Sales Engagement Plan
Sequences
Teams
Reporting
Extending Mailshake
Video Guides
Email Warm-up
Contact
Contact
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General
Formatting your CSV File Correctly
FAQ
Getting Started with Mailshake
General Data Protection Regulation (GDPR)
Mailshake Security Information
How does Mailshake Handles duplicate prospects?
How to Send a Campaign from Multiple Email Addresses
Account
Pricing explained
How do I cancel my subscription?
What's your refund policy?
How do I apply a coupon code?
How do I change the ownership email on my account?
How do I download receipts or update invoice information?
How do I delete my Mailshake account?
How do I update my credit card for billing?
How do I upgrade my plan?
Can I change my billing date?
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Deliverability
How to set up a DNS record, SPF, DKIM, and DMARC for Microsoft Office 365
How to set up a DNS record, SPF, DKIM and DMARC for Google Email Addresses
Sending cadence and Copywriting best practices to increase deliverability
How to set up a DMARC record for your domain
How to warm up a new email address
Setting Up a New Domain (Google and Microsoft)
Deliverability Overview: Start here
What is a DNS record, SPF, DKIM, and DMARC?
How to test your deliverability
What is Email Pixel Tracking?
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Formatting Messages
How do I use text replacements?
How do I fix missing text replacements?
How do I use text replacements in subject lines?
How do I add an image to my emails?
How do I host images for email?
How do I set up or edit an email signature?
How do I use a template?
How do I personalize outgoing emails?
How do I insert an image that's different for each recipient?
How do I insert a link that's different for each recipient?
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Sending with Mailshake
How do I find my SMTP/IMAP server address and port number?
How do I create a custom tracking domain?
How can I manage Sending Calendar Rules?
GSuite/Gmail "Blocked sign-in attempt" and "Less secure app" notification
Spam concerns, abuse monitoring, and Google quotas
How many emails can I send per day?
Send emails from an email alias
How does list cleaning work?
How do I send emails with SendGrid?
How do I send and receive emails via SMTP/IMAP with Mailshake?
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Lead Catcher
How do you customize Lead Catcher settings?
How does the Lead Catcher queue work?
How do I handle a lead?
What is Lead Temperature and how do I use it?
How do I reply to a lead?
A prospect replied but I don't see it in my campaign
How do I manually create a lead?
How do I control who is assigned leads?
Sales Engagement Plan
How to use the Mailshake Dialer
How much does the phone dialer cost?
How do I use tasks to automate my sales engagement?
How does Mailshake's Linkedin Automation work?
Linkedin Automation Best Practices
Where can I find call recordings?
Mailshake Dialer Call Recording Consent Best Practices
Where do I find a prospect's call dispositions, outcomes, and notes?
Sequences
How do I set up follow-up emails?
How do I set up drip emails?
How do I send emails based on clicked links?
How do I get started with A/B Testing?
What kinds of campaign messages are there?
Teams
How do I add team members to my team?
How do I create a new team?
How do I switch teams?
How do I delete a team?
How do I edit my team's name?
How to I change my default team?
How do I remove people from my team?
Team Member Permissions
Reporting
How do I find replies?
How do I export my prospects, list cleaning results or campaign results?
Unexpected open or click statistics
My recipient replied, why aren't they showing as paused?
Where can I find campaign performance data?
Types of Reports
How do I organize campaigns with labels?
What's the Campaign Comparison Report?
Extending Mailshake
Integrations, Tools, API and more!
Connecting and Using the Hubspot Integration
Using Zapier with Mailshake
Conversion tracking with Mailshake.js
Connecting and Using the Salesforce integration
What does "exclude duplicates" mean in Zapier?
What events and information can sync to your CRM?
Extend Zapier beyond the built-in Mailshake actions
How to export list-cleaning results via our API
Updates are not syncing to my CRM correctly
API Limits
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Video Guides
How do I connect my Sending Email Address to Mailshake?
Linkedin Automation Video Guide
Set up a Gmail/Google Alias
Setting up the Hubspot Integration VIDEO
Set up a Microsoft Alias
Email Warm-up
About Mailshake's Warm Up Tool
How do I add my email to Email Warmup?
How does Email Warmup work?
How do I change my warm up settings?
What does my Email Warmup Performance tell me?
How do I get my Warmupyour.email receipts?
