How teams pay for Mailshake
Mailshake is paid for by your team or by yourself if you're the account owner. Individuals can belong to as many teams as they like, but belonging to a team costs the team:
- $530 per person on Email Outreach
- $900 per person on Sales Engagement
Each user of a team costs:
- $530 per year on Email Outreach
- $900 per year on Sales Engagement
With each user, your team is allowed to connect one mail account. When you upgrade the number of users on your team to 5, you're allowed to have up to 5 teammates (including yourself) and up to 5 connected mail accounts.
Example: 2 teammates, but with 4 mail accounts for sending on Sales Engagement Plan
4 users X $900 = $3600 / year
(you need a "4 user" plan to get that many mail accounts, so you could add 2 more teammates if you like)
Example: 3 teammates and only 1 mail account for sending on Email Outreach Plan
3 users X $530 = $1590 / year
(you would be able to connect 2 more mail accounts if you like)
When are you billed?
The date that your subscription started is the date you will be billed annually. So if you signed up on June 8th, you'll be billed each year on the June 8th (starting immediately, on June 8th).
For customers on our legacy monthly plans: You will be billed monthly on the date of the month you started your subscription. For example if you started your subscription on September 20th, you'll be billed on the 20th of each month. If you switch between a yearly and a monthly plan, your recurring date will be updated to the day you made that change.
Does Mailshake charge ahead or behind?
We charge for the upcoming billing period. If you sign up on April 1st, your credit card will be charged on April 1st for your use of Mailshake through May 30th of the next year.
When you upgrade your plan (either by moving to a more expensive plan, increasing users, etc.), you will be charged a prorated amount for the remaining part of the billing period.
You will get to preview these charges before completing your upgrade and when you do, these one-time charges will be collected immediately.
When you downgrade your subscription, you may end up with a credit on your account. Say you paid for 5 users and then downgraded to 1 partway through the billing period. For our example, we'll say this prorating event gives you a credit of $45 on your account. You are not refunded this amount, but your next Mailshake subscription charge will apply this balance.
Click here to view the steps to cancel your team's subscription.
When you cancel a subscription, you tell Mailshake to stop billing you. You've already paid for the full billing cycle which means you'll be able to continue using Mailshake until the day your subscription ends. You can view your subscription end date in your Billing settings.
All of your campaign data is deleted 30 days after your subscription expires.
Hibernating is only offered on our legacy monthly plans. Here are the steps to hibernate your team's subscription. Hibernating pauses your billing for a limited period of time (up to 3 months). Mailshake will automatically resume your subscription after the time period you select and we do not delete your campaign data.
You can see your Hibernation renewal date in your Billing Settings.
Mailshake only provides refunds for our 30-day money-back guarantee. These are refunds that are requested within 30 days of your team's signup date and only apply to the initial charge.