Pricing explained

How teams pay for Mailshake

Mailshake is paid for by your team or by yourself if you're the account owner. Individuals can belong to as many teams as they like, but belonging to a team costs the team:

  • $59 per person on Email Outreach
  • $99 per person on Sales Engagement

Each user of a team costs:

  • $59 per month on Email Outreach
    • or $530 on annual billing
  • $99 per month on Sales Engagement
    • or $900 on annual billing

With each user, your team is allowed to connect one mail account. When you upgrade the number of users on your team to 5, you're allowed to have up to 5 teammates (including yourself) and up to 5 connected mail accounts.

Example: 2 teammates, but with 4 mail accounts for sending on Sales Engagement Plan

4 users X $99 = $396/ month  
(you need a "4 user" plan to get that many mail accounts, so you could add 2 more teammates if you like)

Example: 3 teammates and only 1 mail account for sending on Email Outreach Plan

3 users X $59 = $177 / month 
(you would be able to connect 2 more mail accounts if you like)

Note: For customers that have AppSumo plans, your plan has a seat limit and can't be increased beyond that limit. For additional seats beyond that limit, you'll be charged the current pricing. Click here to contact us so we can help add additional seats or click the Contact Us button at the bottom of the page.

When are you billed?

The date that your subscription started is the date of the month you will be billed continually. So if you signed up on June 8th, you'll be billed each month on the 8th (starting immediately, on June 8th). If you switch between a yearly and a monthly plan, your recurring date will be updated to the day you made that change.

Note: Billing dates cannot be changed. Click here for more info.

Does Mailshake charge ahead or behind?

We charge for the upcoming billing period. If you sign up on April 1st, your credit card will be charged on April 1st for your use of Mailshake through April 30th. 

Prorating upgrades

When you upgrade your plan (either by moving to a more expensive plan, increasing users, etc.), you will be charged a prorated amount. 

For example, let's say your billing starts on April 1st, and on April 15th you change from 1 user to 3 users. On April 1st you were charged $59 which pays for the full month of April. April 15th is 50% of the way through the month and that's when you upgraded to 3 users. A few things happen here:

  1. You're credited $29.50 since the "1 user" plan is no longer in use for the remaining 50% of the month
  2. You're charged $88.50 to pay for your 3 user plan from April 15th to April 30th (normally $177 for the full month)

You will get to preview these charges before completing your upgrade and when you do, these one-time charges will be collected immediately. 

Prorating downgrades

When you downgrade your subscription,  you may end up with a credit on your account. Say you paid for 5 users and then downgraded to 1 partway through the month. For our example, we'll say this prorating event gives you a credit of $45 on your account. You are not refunded this amount, but your Mailshake charges in the coming months will take from this balance before charging your account again.

Cancelations

Click here to view the steps to cancel your team's subscription. 

When you cancel a subscription, you tell Mailshake to stop billing you. You've already paid for the full billing cycle which means you'll be able to continue using Mailshake until the day your subscription ends. For example, if your billing cycle starts on June 8th, you have until July 7th to cancel without being charged for July 8th's billing cycle.

All of your campaign data is deleted 30 days after your subscription expires. If you'd like to keep your data in Mailshake, consider "hibernating" instead to pause your billing for a limited period of time.

Hibernating

Here are the steps to hibernate your team's subscription. Hibernating pauses your billing for a limited period of time (up to 3 months). Mailshake will automatically resume your subscription after the time period you select and we do not delete your campaign data.

You can see your Hibernation renewal date in your Billing Settings.

Refunds

Mailshake only provides refunds for our 30-day money-back guarantee. These are refunds that are requested within 30 days of your team's signup date and only apply to the initial charge. 

For our full refund policy, click here.

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