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General
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General Data Protection Regulation (GDPR)
What is an archived campaign?
Account
Pricing explained
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What's your refund policy?
How do I apply a coupon code?
How do I apply a promotional code?
How do I change the ownership email on my account?
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How do I update my credit card for billing?
How do I download receipts or update invoice information?
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Deliverability
How to set up a DNS record, SPF, DKIM, and DMARC for Microsoft Office 365
How to set up a DNS record, SPF, DKIM and DMARC for Google
How to set up a DMARC record for your domain
How to warm up a new email address
Deliverability Overview: Start here
Copywriting best practices to increase deliverability
Setting Up a New Domain (Google and Microsoft)
How to test your deliverability
What is a DNS record, SPF, DKIM, and DMARC?
What is Email Pixel Tracking?
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Formatting Messages
How do I fix missing text replacements?
How do I use text replacements?
How do I use text replacements in subject lines?
How do I add an image to my emails?
How do I set up an email signature?
How do I use a template?
How do I personalize outgoing emails?
How do I insert an image that's different for each recipient?
How do I insert a link that's different for each recipient?
How do I make advanced customizations to emails?
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Sending with Mailshake
Spam concerns, abuse monitoring, and Google quotas
"Blocked sign-in attempt" and "Less secure app" notification
How can I tweak sending schedules?
How do I create a custom tracking domain?
Send emails from a Gmail alias
How many emails can I send per day?
How does Mailshake manage unsubscribes?
How does list cleaning work?
How do I send emails with SMTP?
How do I send emails with SendGrid?
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Lead Catcher
How do you customize Lead Catcher settings?
How do I handle a lead?
How does the Lead Catcher queue work?
How do I reply to a lead?
A recipient replied but I don't see it in my campaign
How do I manually create a lead?
How do I control who is assigned leads?
Sales Engagement Plan
How much does the phone dialer cost?
How do I use tasks to automate my sales engagement?
Sequences
How do I set up follow-up emails?
How do I set up drip emails?
How do I send emails based on clicked links?
How do I get started with A/B Testing?
What kinds of campaign messages are there?
Teams
How do I switch teams?
How do I create a new team?
How do I invite people to my team?
How do I delete my team?
How do I edit my team's name?
How to I change my default team?
Viewing Results
How do I find replies?
How do I export my campaign results?
Unexpected open or click statistics
My recipient replied, why aren't they showing as paused?
How do I organize campaigns with labels?
Extending Mailshake
Getting started with Mailshake for Zapier
Conversion tracking with Mailshake.js
What does "exclude duplicates" mean in Zapier?
Extend Zapier beyond the built-in Mailshake actions
Connecting Mailshake with Hubspot
How to export list-cleaning results via our API
What events can sync to your CRM?
SalesForce
Updates are not syncing to my CRM
API Limits
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Video Guides
Connect Your Sending Email Account
More Video Guides Coming Soon!
Setting up the Hubspot Integration VIDEO
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