My recipient replied, why aren't they showing as paused?
When a recipient becomes a lead in your campaign, Mailshake will prevent sending any reply-based follow-ups to that person. Mailshake doesn't "pause" your recipient because pausing is a feature for you and your team. Instead the replies will be absent from the "Pending Messages" tab when you view your recipient.
Recipients become leads based on how you have Lead Catcher ® set up. The default settings are that someone becomes a lead when they reply to one of your emails.
View of recipients who replied:
When we click on that recipient, we see the recipient's reply:
To confirm no reply-based follow-ups will be sent, flip to the "Pending Messages" tab: