Mailshake Dialer Call Recording Consent Best Practices
Call Recording Consent Laws
Before you start recording your calls, you need to stay informed about the regulations and laws surrounding call recordings that you'll need to follow when using the Mailshake Dialer.
U.S laws & Regulations
In the United States, states approach call recording laws in two distinct ways:
- 1-Party Consent States
- You must notify and get consent from at least one of the parties on the call
- For example, if you are part of the call, you are considered a party, and your consent is enough
- 2 or All Party States
- Prohibit the recording of a call without the consent of all parties before recording the conversation
- If at least one person on the call does not want to be recorded, they can choose to leave the conversation
|1-Party Consent U.S states
|2-Party Consent U.S. States
If you or your party is physically located in a '2-Party Consent' state or internationally, the stricter regulations will take precedence.
For best practice, always inform your prospect about a recording at the top of the call.