Mailshake Dialer Call Recording Consent Best Practices

Call Recording Consent Laws

Before you start recording your calls, you need to stay informed about the regulations and laws surrounding call recordings that you'll need to follow when using the Mailshake Dialer.

U.S laws & Regulations

In the United States, states approach call recording laws in two distinct ways:
  • 1-Party Consent States
    • You must notify and get consent from at least one of the parties on the call
    • For example, if you are part of the call, you are considered a party, and your consent is enough
  • 2 or All Party States
    • Prohibit the recording of a call without the consent of all parties before recording the conversation
    • If at least one person on the call does not want to be recorded, they can choose to leave the conversation
1-Party Consent U.S states 2-Party Consent U.S. States International regulations
  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • District of Columbia
  • Georgia
  • Hawaii
  • Idaho
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • West Virginia
  • Wisconsin
  • Wyoming
  • California
  • Connecticut
  • Delaware
  • Florida
  • Illinois
  • Maryland
  • Massachusetts
  • Michigan
  • Montana
  • Nevada
  • New Hampshire
  • Oregon
  • Pennsylvania
  • Vermont
  • Washington
  • International regulations differ
  • In most cases (like the EU/UK), you must inform the other party of the recording

Important Notes

If you or your party is physically located in a '2-Party Consent' state or internationally, the stricter regulations will take precedence. 
For best practice, always inform your prospect about a recording at the top of the call.
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