How do I send and receive emails via SMTP/IMAP?
Setting up your STMP connection
You can connect just about any email address to Mailshake by adding an SMTP/IMAP mail account. You will need both SMTP (sending) and IMAP (receiving) in order to use Mailshake's SMTP connection.
1. Click Mail Accounts in the left side menu
2. On the Mail Accounts page, click the pink +Add Account near the top of the page
3. Click SMTP
4. To connect with SMTP, you'll need all the following information:
- Email Address
- Full Name used for sending
- SMTP Host (Server Address) and Port Number
- SMTP Username (this is usually your email address)
- SMTP Password
- IMAP Host (Server Address) and Port Number
- IMAP Username (this is usually your email address)
- IMAP Password
5. Enter in the email address you'll be sending from as well as the "from" name.
6. Enter the SMTP information you've gathered from your mail provider. If you have Two-Factor Authentication (2FA) enabled on your mail account, you will need to get an app specific password - contact your mail provider directly for more details.
6. Enter the IMAP information you've gathered from your mail provider.
7. Click Next. The system will start processing your information and attempt to connect.
I'm receiving an "Internal Error" or "Inbox Checking Settings Incorrect" error message.
Check out this guide for more details: Why am I receiving an "Internal Error" or "Inbox Checking Settings Incorrect" error message when connecting SMTP?
Troubleshooting Microsoft Exchange
If you are connecting a Microsoft Exchange account, you may need to reach out to your Exchange Server admin or Microsoft support to find your custom Exchange server. This would look something like my-exchange-server.my-company.com
Test it out
After you've added your mail account, we strongly encourage you to send a test campaign. Create a campaign where you send to a few different email addresses. Sign into your email inbox for those test addresses and reply back. After waiting a few minutes, check your Mailshake campaign again to make sure the replies came through.