How do I change the from address or from name for a campaign?

Note: The "from" name for Microsoft Outlook and other Microsoft emails cannot be changed in Mailshake. Microsoft requires you to change this in your Microsoft account: Change From Name in Microsoft

Option 1: Your campaign hasn't been created yet

  1. Click on Mail Accounts in the menu

  2. Click the mail account that you'd like to edit
  3. Click Settings
  4. Scroll down and click Signature
  5. Edit your "from" name, then click Save

To send from another email address:

Follow detailed instructions here to add an alias, or add a new sending email address.

Note: Adding another mail account will increase your bill. If you don't wish to increase your bill, first remove the existing sending email address, then connect a new sending email address.

Selecting a mail account when creating your campaign

When you are creating your campaign you can go to the "Basic" step and choose any of your mail accounts or aliases.

Option 2: Update an Existing Campaign

  1. Click Campaigns then click the campaign you'd like to update
  2. Click Settings
  3. Click Sending
  4. Click the Mail Account drop down and select the sending email address you'd like to send from.
  5. Click Save.
  6. A modal will display warning you that past replies will not get picked up after changing the sending email address. Click Continue if you'd like to proceed or Cancel if you don't wish to change your sending email address.
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