How do I fix contact information in a prospect list?

If you find the names or email addresses (or any text replacements or additional columns of) of your prospects are not correct, you can fix it by uploading a corrected list.

If your campaign is still in the setup process

  1. Click Prospects step
  2. Click the trash can icon to delete the previously uploaded list
  3. Click Add Prospects to upload the corrected list and make sure you select the 'add & update' option. Selecting this option overwrites old information for your prospects.

If correcting prospects in an existing campaign

Important: If sending has already started for these prospects, it is not recommended to delete your list. This is because you could inadvertently send duplicate emails when you re-upload those contacts.
  1. Click into your campaign and click the pink Add Prospects button at the top of your page.
  2. Upload your updated list and make sure you select the "Add and Update" option. Selecting this will overwrite any old information for your prospects. 
  3. Now you can see the changes reflected for those prospects in the Personalization phase. 
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