How do I fix contact information in a recipient list?
If you find the names or email addresses (or really any text replacements as well) of your recipients are not up-to-date, here's how you can upload new information:
If your campaign is still in the setup process:
Go to the "Recipients" step in the wizard and click the "trash" icon next to your recipient list. Then upload your new or updated spreadsheet with the corrected information:
If adding recipients to an existing campaign:
WARNING: If sending has already started for these recipients, it is not recommended to delete your list this because you could inadvertently send duplicate emails when you re-upload those contacts.
If sending has already started for your recipients, one way through this is to: pause your recipient list, duplicate your campaign, and then add your recipients via your updated spreadsheet to the newly created campaign. You can also export your old campaign and use the "first send date" column to find people to exclude in your duplicated campaign.
If sending hasn't started: go to the "Recipients" tab, expand the "lists" section and click the trash icon next to your list. Then upload your new or updated spreadsheet with the corrected information.