How do I fix contact information in a prospect list?

If you find the names or email addresses (or any text replacements or additional columns of) of your prospects are not correct, you can fix it by uploading a corrected list.

If your campaign is still in the setup process

  1. Click Prospects step
  2. Click the trash can icon to delete the previously uploaded list
  3. Click Add Prospects to upload the corrected list

If correcting prospects in an existing campaign

Important: If sending has already started for these prospects, it is not recommended to delete your list this because you could inadvertently send duplicate emails when you re-upload those contacts.

If sending has already started for your recipients, one way through this is to: pause your prospect list, duplicate your campaign, and then add your prospects via your updated spreadsheet to the newly created campaign. You can also export your old campaign and use the "first send date" column to find people to exclude in your duplicated campaign.

If sending hasn't started, go to the Lists tab and click the Actions dropdown next to your list and select Delete (keep in mind this can't be reversed). Then upload your new or updated spreadsheet with the corrected information.

If you only need to edit one prospect's email in your list:

If sending hasn't started, go to the Prospects tab, use the search bar to find the recipient in your list then check the box next to their email. Once checked, you can delete them from your list.  Now you can add them with the correct contact information by clicking Add Prospects

Important: If sending has already begun for that prospect prior to being deleted, all information associated with that prospect will be deleted (including their send history). This means they'll start over with the initial email despite having received it before.
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