How does Mailshake manage unsubscribes?

Mailshake offers multiple ways for your prospects to unsubscribe. Reply-based unsubscribes are always on by default and unsubscribe links are something you can add to you message or signature.

Reply-based unsubscribes

If one of your recipients responds to any of your messages with the phrase "unsubscribe" or "remove me" in the first 15 or so words of their message, we'll automatically record this event in their prospect history and add this person to your unsubscribe list. You never have to worry about them again because even if you try adding them to a campaign we'll automatically skip them.

Click here to a full list of accepted replies that get picked up as unsubscribes.

Add an unsubscribe link to your messages

Use the "Insert" button to add an unsubscribe link to any message.

Note: Unsubscribe links won't work in TEST emails.

To edit the Unsubscribe Link, click the text, then click the link button.

Unsubscribe links in your signature

You can add an unsubscribe link in your signature so it appears on all of your sent emails.

Click Mail Accounts in the left side menu
Click the mail account you'd like to edit
Click Settings
Click Signature
Then, you can click the Insert dropdown and select "unsubscribeUrl"

You can click on the Unsubscribes link in the left menu to see who is unsubscribed. From here you can manually unsubscribe people or if they were added by mistake (or wish to receive emails again from you), you can remove people from the unsubscribe list.

Currently accepted replies to unsubscribe

English
- Unsubscribe
- Remove me
- Don't email me
Unsubscribe Spanish
- cancelar suscripción
- retirar su suscripción
- retirar mi suscripción
- me retirar
- no me envíes mensajes
- no me envíes un correo electrónico
Unsubscribe Hebrew
- בטל את הרישום
- תוריד אותי מהרשימה שלך
- להפסיק לשלוח דוא"ל
- הסר אותי
French
- Me désabonner
- Me retrirer
- Me supprimer
- M'enlever
- Désabonnez moi
- Suppreimes moi
- Retirez moi
- Enlevez moi

We're working on adding support for many more languages! Klingon and Dothraki coming soon. 😉

Note: Missing a language your prospects commonly use to reply? Click here to drop us a line and we'll consider adding that to our list.