How does Mailshake manage unsubscribes?

Mailshake offers multiple ways for your recipients to unsubscibe. Reply-based unsubscribes are always on by default and unsubscribe links are something you can add to you message or signature.

Reply-based unsubscribes

If one of your recipients responds to any of your messages with the phrase "unsubscribe" or "remove me" in the first 15 or so words of their message, we'll automatically record this event in their recipient history and add this person to your unsubscribe list. You never have to worry about them again because even if you try adding them to a campaign we'll automatically skip them.

Click here to a full list of accepted replies that get picked up as unsubscribes.

Add an unsubscribe link to your messages

Use the "Insert" button to add an unsubscribe link to any message. Note: Unsubscribe links won't work in TEST emails.  Campaigns must be active for them to work.

Unsubscribe links in your signature

You can add an unsubscribe link in your signature so it appears on all of your sent emails. To do this, go to the "Mail Accounts" tab and on any sending account you can click "Edit" to edit your signature. 

From there you can click the "Insert" dropdown and select "unsubscribeUrl."

You can click on the "Unsubscribes" link in the left menu to see who is unsubscribed. From here you can manually unsubscribe people or if they were added by mistake (or wish to receive emails again from you), you can remove people from the unsubscribe list. 

Currently accepted replies to unsubscribe

  • English
    • Unsubscribe
    • Remove me
    • Don't email me
  • French
    • Me d├ęsabonner
    • Me retrirer
    • Me supprimer
    • M'enlever
    • D├ęsabonnez moi
    • Suppreimes moi
    • Retirez moi
    • Enlevez moi

We're working on adding support for many more languages! Klingon and Dothraki coming soon.

Note: Missing a language your recipients commonly use to reply? Click here to drop us a line and we'll consider adding that to our list.
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