Why was I automatically charged again?

When you start a Mailshake subscription, you'll automatically be billed annually unless you cancel before your renewal date.

Where can I find my renewal date?

Your renewal date displays on your Billing page (Settings > Billing). You'll be billed on the same date each year. If you have a legacy monthly plan, your renewal will be on the same day each month.

Can I get a refund for my automatic renewal?

Your Mailshake subscription is prepaid for the full billing cycle. If you choose to cancel your subscription before your renewal, you will continue to have full access to your Mailshake subscription until the end of the billing period. 

We do not issue any kind of refund or pro-rated refunds for cancellations. Instead, we're focused on providing you with the best possible support.  See our Refund Policy for full details.