How do I add team members in my Agency account?

This article is for customers on a Mailshake Agency Plan. If you don't have an agency plan, click here.

With a Mailshake Agency Plan, you can add users to your Agency Account or one of the Client Teams in your Agency.

These options grant different levels of access to team members. We've highlighted the differences below.

Agency Account Team Members	Client Team Members
Admin Access to Agency Billing Can add/edit/delete mail accounts Can access all Agency Teams	Admin Access to Client Team Can add/edit/delete mail accounts in the Client Team
User Can add/edit/delete their mail account in the Agency Team Can access all Agency Teams	User Access to Client Team Can add/edit/delete their mail account in the Client Team

Adding an Agency Account Team Member

Check to make sure you are logged into your Agency Account Team and not a client team.
1. You can confirm this by checking the Team Name in the upper right corner of your account
Once you've confirmed, head to Settings
Click Teammates
Click Add Teammates
Type in their Name and the Email Address they will use to log into Mailshake
Select the Role
Click Add Teammates

Check to make sure you are logged into your Client Team and not the main Agency Team.
1. You can confirm this by checking the Team Name in the upper right corner of your account
Once you've confirmed, head to Settings
Click Teammates
Click Add Teammates
Type in their Name and the Email Address they will use to log into Mailshake
Select the Role
Click Add Teammates