I'm pasting content from a program like Microsoft Word

We don't recommend pasting email content from other programs like Microsoft Word because it can cause bizarre formatting when your emails are sent. We have two recommendations here:

1) Compose your emails directly in our email editor.

2) If using a program like Microsoft Word is an integral part of your flow, we recommend that you avoid using any special formatting like bold, lists, etc. When you copy-paste your content into Mailshake, we recommend pasting without formatting which can be done on Windows by pressing CTRL + SHIFT + V or in Macs by pressing CMD + SHIFT + V. You can then make any necessary text formatting directly in our editor.

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