My recipient replied, why aren't they showing as paused?

When a recipient replies to your campaign, Mailshake will prevent sending any reply-based follow-ups to that person. Mailshake doesn't "pause" your recipient because pausing is a feature for you and your team. Instead the replies will be absent from the "Pending Messages" tab when you view your recipient.

View of recipients who replied:

When we click on that recipient, we see the recipient's reply:

To confirm no reply-based follow-ups will be sent, flip to the "Pending Messages" tab:

Still need help? Contact Us Contact Us