Troubleshooting Outlook, Exchange, or Office 365 mail accounts
If you run into trouble when connecting your Microsoft based email to Mailshake or other third-party platforms, check out the following troubleshooting steps
Can't sign into the correct mail account
If you're connecting multiple Microsoft accounts or a different Microsoft account than the one you're currently logged into Microsoft services with, you'll need to sign out of your Microsoft account on platforms like Outlook (web) or Office 365 before connecting to
- If you're having trouble signing out of your Microsoft accounts, check out Microsoft's guidance on this: Problems when signing out of Office 365, Azure, or Intune in a web browser
Unusual sign-in activity
You may encounter an error or just a lack of sending when you first set up your account. Outlook may send you an email asking you to verify your sending:
After following their instructions you may find yourself at a screen like this where you need to verify the activity:
